55bat Privacy Policy — Your Data, Protected

This Privacy Policy ("Policy") describes how 55bat ("55bat", "we", "us", "our") collects, uses, stores, and protects the personal data of all registered users and visitors ("you", "your", "Player") of the 55bat online gaming platform, accessible at https://55bat.app and all associated sub-domains, mobile interfaces, and digital services.

55bat is committed to maintaining the privacy, confidentiality, and security of your personal information. This Policy has been prepared in accordance with internationally recognised data protection principles and the requirements of our operating licence, and it applies to all players accessing 55bat from Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and all other cities.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any inconsistency between this Policy and those documents, this Privacy Policy shall govern in matters relating to personal data.

55bat collects personal data from you in several ways — directly when you register and use the platform, automatically when you browse the site, and occasionally from third-party verification partners. The categories of personal data we collect include:

We do not knowingly collect sensitive personal data beyond what is strictly required for KYC compliance and responsible gaming obligations. We do not collect biometric data beyond the identity document photographs required for verification purposes.

55bat uses the personal data collected from Pakistani players strictly for the following defined purposes:

• Account Management: To create, operate, and maintain your 55bat account, verify your identity, and process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and supported cryptocurrencies.
• KYC & Fraud Prevention: To verify your age (21+ requirement), identity, and the legitimacy of your payment methods as required under our operating licence and anti-money laundering obligations.
• Platform Personalisation: To tailor game recommendations, promotional offers, and content to your preferences and gaming history on the 55bat platform.
• Customer Support: To respond to your queries, resolve complaints, and provide technical assistance through live chat and email support.
• Responsible Gaming: To monitor gaming patterns, identify potential problem gambling behaviour, and enforce self-exclusion or deposit limit tools that you have activated within your account.
• Marketing Communications: To send you promotional emails, SMS messages, and platform notifications about 55bat bonuses, offers, and new game launches — but only where you have not opted out of such communications.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.
• Platform Security: To detect, investigate, and prevent fraudulent activity, cheating, bot usage, and other prohibited conduct on the 55bat platform.

55bat processes your personal data on the following legal bases, consistent with internationally recognised data protection frameworks:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for 55bat to fulfil its contractual obligations to you under our Terms & Conditions — including operating your account and processing PKR transactions.
• Legal Obligation: Processing for KYC verification, anti-money laundering checks, and age verification is required to comply with the legal and regulatory obligations imposed by our operating licence.
• Legitimate Interests: Processing technical data and gaming data to detect fraud, prevent bonus abuse, ensure platform security, and improve our services is in the legitimate interests of 55bat and our player community, provided those interests do not override your fundamental privacy rights.
• Consent: Processing your data for the purpose of sending marketing communications is based on your consent, which you provide at the point of registration and which you may withdraw at any time.

55bat does not sell your personal data to third parties under any circumstances. We may share your data with carefully selected third-party service providers who assist in operating the 55bat platform, strictly on a need-to-know basis and under binding data processing agreements. Categories of recipients include:

• Identity Verification Partners: Third-party KYC providers who assist in verifying your CNIC, age, and the authenticity of identity documents submitted during registration.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing providers, to the extent necessary to process your deposits and withdrawals.
• Game Software Providers: Licensed game studios whose software powers 55bat's casino, slot, and sports betting products. These providers may receive anonymised session data for technical operation and RNG auditing purposes.
• Customer Support Platforms: Live chat and email ticketing service providers who process support communications on our behalf.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or lawful instruction from a relevant regulatory or governmental authority in Pakistan or internationally.

55bat uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform and to collect technical data as described in this Policy. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the 55bat platform. These enable core functions such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to understand how players interact with the 55bat platform — including which games are most visited and where technical errors occur. This data is used in aggregate and anonymised form to improve platform performance.
• Functionality Cookies: Allow 55bat to remember your preferences, such as your preferred language, display settings, and last-visited game categories, to deliver a more personalised experience.
• Marketing & Targeting Cookies: Used to deliver relevant 55bat promotional content to you based on your gaming interests and browsing activity on the platform. These are only active where you have not opted out of marketing communications.

You can manage your cookie preferences at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 55bat platform. For full details on how to manage cookies in popular browsers, please refer to your browser's official help documentation.

55bat retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our regulatory obligations. Our standard retention periods are as follows:

• Account & Identity Data: Retained for the duration of your active 55bat account plus a minimum of 5 years following account closure, as required by our anti-money laundering obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping requirements under our licence.
• Gaming History: Retained for the duration of your active account plus 3 years following account closure, for dispute resolution and responsible gaming audit purposes.
• Customer Support Communications: Retained for 2 years from the date of the last interaction, unless a formal complaint or legal matter requires longer retention.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever comes first.

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data derived from your gaming activity may be retained indefinitely for statistical and platform improvement purposes.

As a 55bat player, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You have the right to request a copy of all personal data that 55bat holds about you. We will provide this within 30 days of a verified written request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 55bat. You can update basic account information directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligations to retain certain records as described in Section 7.
• Right to Restriction of Processing: You may request that 55bat restricts the processing of your data in certain circumstances — for example, where you contest the accuracy of the data while we verify its correctness.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data on the basis of 55bat's legitimate interests, where you believe your fundamental privacy rights override those interests.

55bat implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security practices include:

• Encryption: All personal and financial data is encrypted using AES-256 encryption at rest. All data transmitted between your device and the 55bat platform is protected using TLS 1.3 (Transport Layer Security).
• Access Controls: Access to player personal data within 55bat's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and audited regularly.
• Two-Factor Authentication: 55bat supports two-factor authentication (2FA) for player accounts and enforces it for all internal staff with access to player data systems.
• Penetration Testing: The 55bat platform undergoes regular independent security penetration testing by accredited third-party security firms to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: 55bat maintains a documented data breach response procedure. In the event of a confirmed data breach affecting your personal data, we will notify you and relevant regulatory authorities within the timeframes required under our licence obligations.

While 55bat takes every reasonable precaution to protect your data, no system can be guaranteed to be 100% secure. You also play an important role in maintaining the security of your account — please ensure that you use a strong, unique password for your 55bat account and that you never share your login credentials with anyone else.

The 55bat platform is strictly intended for adults aged 21 years and over. 55bat does not knowingly collect, process, or retain personal data from any individual under the age of 21. This policy applies universally across all Pakistani players, regardless of their city of residence or method of access.

All registration attempts are subject to age verification. Where a player's age cannot be confirmed as 21 or above through our KYC process, the account will be suspended and no deposits or withdrawals will be processed until satisfactory proof of age is provided.

If you are a parent or guardian and you believe that a minor in your care has registered a 55bat account or accessed the platform without your knowledge, please contact us immediately at [email protected] and our team will take immediate action.

55bat operates an international platform and, in the course of providing services to Pakistani players, your personal data may be transferred to and processed in countries outside Pakistan. This may occur when your data is processed by third-party service providers such as our KYC verification partners, game software providers, or cloud infrastructure providers whose servers are located internationally.

Wherever your personal data is transferred internationally, 55bat takes appropriate steps to ensure that it receives a level of protection consistent with this Privacy Policy. These steps may include:

• Entering into binding data processing agreements with third-party recipients that incorporate internationally recognised data transfer clauses and security obligations.
• Only transferring data to recipients in jurisdictions that our operating licence authority considers to offer adequate levels of data protection.
• Implementing additional technical safeguards, including end-to-end encryption, where required by the nature of the transfer.

By registering a 55bat account and accepting this Privacy Policy, you consent to the international transfer of your personal data as described in this section.

55bat reserves the right to update, amend, or revise this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, changes in applicable law or regulatory requirements, or improvements to our platform and services.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 55bat will notify registered players by email to the address registered on their account, and by displaying a prominent notice on the 55bat platform for a minimum of 14 days prior to the changes taking effect.

For non-material updates such as minor clarifications or corrections of typographical errors, the revised Policy will be posted to this page with an updated "Last Updated" date, without individual notification. We recommend that you review this Privacy Policy periodically to remain informed of how 55bat protects your data.

Your continued use of the 55bat platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 55bat handles your personal data, please contact our Data Protection team using the following details:

• Email: [email protected] — Use the subject line "Privacy / Data Protection" for fastest routing. Not a clickable link — please copy manually.
• Live Chat: Available 24/7 via the 55bat platform. Average response time: 3–5 minutes. Ideal for urgent privacy-related concerns.

When submitting a privacy-related request, please include your registered email address and a clear description of your request or concern. Where your request relates to the exercise of a specific data right (as listed in Section 8), please state the specific right you wish to exercise to help us process your request as efficiently as possible.

This Privacy Policy was last updated in January 2026 and supersedes all previous versions of the 55bat Privacy Policy. © 2026 55bat. All rights reserved.